Cloud Phone System


The Orbtalk Cloud Phone System is the ultimate VoIP service providing a Hosted PBX solution that gives any size of business advanced telephony features.

From a small business, to larger corporates, you'll be sure to benefit from this industry leading phone service. Some of our most popular features include call recording, call monitoring, conferencing and interactive voice response ( or IVR). There's even a fax to email service for those occasions when only a fax will do.

A cloud phone system, or hosted PBX as it's otherwise known, has many advantages over traditional on-site phone systems. We understand that to compete in today's world, your business needs to be able to respond rapidly to sharp increases in demand. That's why we have designed our cloud PBX solution with agility in mind.

A PBX, or private branch exchange, originally referred to a hardware telephone exchange operated from a company's own premises. Expensive to install and maintain, small businesses often didn't have the resources to run one. However with the growth in Internet-based services, the same service can now be offered much more cheaply and efficiently as a cloud service and any business can afford one.

Within a matter of minutes you can increase the capacity of your service and meet the demands of your business that same day. And with the benefits in efficiency and productivity that new technology brings, a hosted PBX system in the Orbtalk Cloud will also reduce call costs and bring down monthly service charges.

With no hardware requirements beyond your choice of software or hardware phones, we can help you to keep costs down if that's a priority for your business. And if you have multiple sites or offices, then you'll straight away benefit from connecting multiple office locations to a single cloud PBX. You'll then be enable to make free calls between offices, transfer calls from one site to another and set up conference calls when you want to bring people together.

Request a quote now or read on to learn more about features.


Call Recording

The call recording capability of our cloud phone system is both low in cost and simple to use.

Call recordings are accessible via your web browser from our cloud service. You can either listen to them online or download them to your computer.

If you need to store your call recordings for extended periods of time, then please do speak to one of our sales people today about the automated backup solutions we have available.

Call Monitoring

Know what's happening anywhere in your phone network.

Whilst still maintaining high call quality standards, you can add the ability to listen, whisper and even barge into your staff's calls to any handset. Our call monitoring feature can help to dramatically improve staff performance, enabling managers to train staff more effectively.

Conferencing Service

Set up conferences at no additional monthly cost for up to 24 people.

With our conferencing service, you can host conference calls with your clients or internally between staff. With our intuitive web application design, setting up a conference number couldn't be easier.

The conference facility has many configurable options and full training and support is provided as part of the package. From training sessions to business meetings, we have configuration settings to handle most requirements. You can set secure pins for access, enable recording of the conference audio and control who can talk and who can only listen.

If there's a specific feature or requirement you have in mind, then please do talk to one of our sales people today.

Queues and IVR

With our advanced queueing system, you'll never lose a customer call due to a busy tone again.

Any serious business phone system requires an ability to queue incoming calls during busy periods and once your customer is in the system, you need an IVR menu system to help them navigate your business.

An IVR menu is essentially a menu system, just like those you'll find on a web page, but built to work with telephones. The options are read allowed to your customers and they make their choices by pressing numbers on their keypad.

The Orbtalk Cloud Phone System provides advanced versions of both of these services at highly competitive prices. With options such as menus, redirects to internal and external numbers, queue priority and call groups - you'll find all of the options you need to improve your customer's experience of calling your company.

For larger companies managing higher call volumes, we offer an optional QStats bolt-on that gives instant visibility of how queues are performing. With our QStats Wallboard you will quickly know if a particular queue is under-performing and can take corrective action immediately.

Fax to email

Not everyone realises this, but VoIP is capable of dealing with much more than just simple phone calls. An great example of the flexibility of the protocol is the adaptation to send and receive fax using over SIP.

Whilst it is perfectly possibly to send a fax to a standard fax machine over a regular telephone line, the service we find most people are looking for is the ability to receive faxes and have them sent directly to an email inbox.

Integrations

The Orbtalk Cloud Phone System has many integration options available with a number of 3rd party applications.

Full integration options are available with Salesforce, Microsoft Dynamics, Netsuite and Microsoft Outlook to name but a few. Our "Click to Dial" API also allows customers to integrate their own applications with our service whether it be a CRM, company intranet, web page or local directory.

Select one of our bundled packages

Select the package that's right for you and get unbeatable value for money.

Call recordings are accessible from a simple yet intuitive online GUI enabling you to download or listen to your call recordings directly from the user interface. If you need to store your call recordings for extended periods of time we also have remote and local automated backup options available.

Support Included

All of our PBX products provide access to our inclusive support service. You can find out more about our support service here.

Basic

0 Minutes Included (PAYG)
  • Queues / IVR
  • Voicemail
  • Call Reports
  • Ring Groups
  • Fax to Email
  • Call Recording
  • Statistics
  • Call Monitoring
  • International Number
  • 24/7/365 Support

Bronze

1000 Minutes Included *
  • Queues / IVR
  • Voicemail
  • Call Reports
  • Ring Groups
  • Fax to Email
  • Call Recording
  • Statistics
  • Call Monitoring
  • International Number
  • 24/7/365 Support

Silver

2500 Minutes Included *
  • Queues / IVR
  • Voicemail
  • Call Reports
  • Ring Groups
  • Fax to Email
  • Call Recording
  • Statistics
  • Call Monitoring
  • International Number
  • 24/7/365 Support

Gold

5000 Minutes Included *
  • Queues / IVR
  • Voicemail
  • Call Reports
  • Ring Groups
  • Fax to Email
  • Call Recording
  • Statistics
  • Call Monitoring
  • International Number
  • 24/7/365 Support

Destinations which include prefixes in the World Minutes Bundle.

Click here for full list of prefixes.

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