This section of the site will take you through the features of our IVR system and explain how it can benefit your business. An IVR is an essential element in any company's inbound services and our Cloud Phone System offers one of the most powerful systems available on the market today.
IVR is an abbreviation for the telecoms term "Interactive Voice Response". An IVR system is an interactive menu system that your customers can access via their telephone. The menu options are read to your customers as audio and they select the option of their choice by pressing keys on their keypad. These choices are sent to the phone system as DTMF tones, but you don't need to understand the technical details in order to use this service.
Our IVR menu systems are versatile and can help you solve a range of common business problems.
In conjunction with our Cloud Phone System's queues, you will be able to manage much larger call volumes. Customers will never be left with endless ringing tones, busy tones or call disconnects.
Via our intuitive web application, you can design an IVR Tree as simple or as complex as you require. Once a customer has dialled your IVR number, they will enter your menu system and be able to select the service, department or extension they want to get through to. This enables you to streamline your service and manage busy periods intelligently.
We've made it easy to record your own greetings, menu options and IVR messages. The system is provided with some royalty free hold music by default, but you are also welcome to upload your own. By personalising your messages and music you can bring your own branding into the phone system and improve your customers' experience.
By presenting your customers with a well structured IVR menu system, you increase their ability to help themselves. Customers that know what they want can navigate directly to the department they require and avoid the busiest queues. By giving customers access to the right information, at the right time, you can significantly increase customer satisfaction.
|"Time of day" operational times|
|Direct dial to extensions|
|User / extension directory|
|Ring Group destinations|
|Ringing options: ringing, music on hold or silence|
|Account number to proceed option|
|Account number to proceed|
|Custom greetings and music on hold|