It will provide you with a detailed view of all the features of your Orbtalk account, information about internet telephony in general and much more. Once you have registered for a FREE Orbtalk PAYG account you can start making calls from your internet telephone number!
An Orbtalk account also enables you to call users on other networks, you have the option of obtaining your own incoming number and tariffs and packages to suit your needs. To make calls to (ordinary) PSTN phones, you will need to purchase credit.
Internet Telephony (Voice Over Internet Protocol - VoIP) is the technology used for making telephone calls over the Internet. Using an internet telephony service means that you can make cheap calls anywhere through a fast Internet connection.
To get started you will need either a piece of internet telephony hardware such as an IP Phone, a VOIP adaptor, a VOIP router or a softphone. All of the products that can be used are availabe to buy online from www.broadbandstuff.co.uk and a suitable softphone can be downloaded from www.xten.com
You can connect to Orbtalk PAYG in a number of ways. As the name suggests the service is prepaid, enabling you to keep a close eye on your call expenditure. We also offer post paid services to business customers.
Your Voicemail will be set up by default with your Orbtalk Password as your Voicemail PIN.
It is advisable to change your Voicemail PIN by logging in to your account and scrolling right down to Voicemail PIN, just above Call Forwarding and Voicemail preferences.
From a configured Internet Telephony device
In some cases you may be prompted for your Orbtalk ID first.
From a PSTN phone, you can access your Voice Mailbox by dialing 0845 004 9200.
In this case the system will prompt for the User ID (Orbtalk ID) and Password (Voicemail PIN). Press "#" after entering each value to confirm.
To change your greeting, access your mailbox and then press 0 to access your mailbox options. You will then have the following options:
Please note that voicemails older than 14 days will be automatically deleted.
Use the following numbers to check the quality and various settings of your Orbtalk account.
* Dialling 906 will turn the balance announcement ON.
** Dialling 907 will turn the low credit announcement ON.
Yes! Use your Orbtalk credit from ANY UK phone, mobile, payphone or landline and take advantage of our low call rates!
* Many mobile contracts have inclusive bundled minutes, so essentially the call to your Orbtalk access number may be FREE!
** Please note that calls to the 0800 numbers are free dependent upon the service provider that you call from. Calls to the 0800 access number attracts an additional 2 pence per minute charge, this is charged to your Orbtalk account.
Check your Orbtalk Online Internet Telephony Status on your device.
This shows you if your Internet Telephony phone is online and working correctly or not, similar to the way MSN works. If it is, it should be ‘Online’ – if it is ‘Offline’ you will have to view the Setup instructions again and make sure the phone has been registered properly.
Online Status - This will show whether your account is registered online. Ensure that you have followed our Internet Telephony Device Configuration Instructions to correctly configure your device, and ensure that the Orbtalk details you have entered are correct. If your status is showing as "Offline", this will mean that you may be able to make calls, but will not be able to receive them. Your Active Status should be "OK" and your Online Status should be "Online" to ensure correct functionality of your devices.
For PAYG (Single User/Residential) technical support please log a support request here.