Pay as you go
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+1650 9635706
How long will my account take to setup?
Once you have completed the order process your account will be set up instantly.
What softphone would you recommend?
We would recommend Xlite as it has been fully tested with our service but almost all softphones will work with Orbtalk.
Do you offer Voicemail on a Lite User account?
We offer voicemail on all UK numbers.
Can you setup call forwarding on a Lite User account?
We can offer call forwarding on all UK numbers.
How are the calls billed?
Calls on the Lite user account are billed per minute.
What is the minimum contract length?
All of our Orbtalk Portal accounts are on a Monthly rolling contract.
What level of support is offered on a Lite user account?
For our Lite user accounts we offer support via our ticketing system.
How can I monitor what I am spending on my account?
Via the orbtal portal you can check all of your call records and set balance alerts.
How do I setup voicemail on my PAYG account?
Your Voicemail will be set up by default with your Orbtalk Password as your Voicemail PIN.
It is advisable to change your Voicemail PIN by logging in to your account and scrolling right down to Voicemail PIN, just above Call Forwarding and Voicemail preferences.
How do I access my Voice Mailbox?
From a configured Internet Telephony device -
1. Dial 9200 to access your Mailbox.
2. You will be prompted for your password.
3. The password you enter is your Voicemail PIN. (Make sure the Voicemail PIN you enter is numeric). Press "#" to confirm.
In some cases you may be prompted for your Orbtalk ID first.
From a PSTN phone, you can access your Voice Mailbox by dialing 0845 004 9200.
In this case the system will prompt for the User ID (Orbtalk ID) and Password (Voicemail PIN). Press "#" after entering each value to confirm.
How do I change my voicemail greeting?
To change your greeting, access your mailbox and then press 0 to access your mailbox options. You will then have the following options:
Press 1 to record your unavailable message
Press 2 to record your busy message
Press 3 to record your name
Press 4 to record your temporary greeting
* Please note that voicemails older than 14 days will be automatically deleted.
How can I test my phone is working OK or check my balance?
Use the following numbers to check the quality and various settings of your Orbtalk account.
• 901 - Check your Orbtalk credit balance
• 902 - Welcome message
• 903 - Check your User ID
• 904 - Echo Test (for latency checking)
• 905 - Audio Test. After the beep record your voice and receive it back to ensure two-way audio communication works properly
• 906 - Turns balance announcement when making calls on / off*
• 907 - Turns low credit announcement when making calls on / off**
• 908 - Reads back the phone number that you have set as your main outgoing number
• 9123 - UK Date & Time
* Dialling 906 will turn the balance announcement ON.
This means that when you dial a number (before connecting) you will hear what your current balance is.
To turn the balance announcement OFF, simply dial 906 again.
The balance announcment is OFF by default.
** Dialling 907 will turn the low credit announcement ON.
Through your online account management, you can set your low credit limit.
This means that if your credit falls below the limit you will hear a low credit announcement before connecting to a call.
To turn the low credit announcement OFF, simply dial 907 again.
The low credit announcment is OFF by default.
Can I use another phone to call using my PAYG account?
Yes! Use your Orbtalk credit from ANY UK phone, mobile, payphone or landline and take advantage of our low call rates!
STEP 1
Deposit credit on your PAYG account.
STEP 2
Simply dial one of the access numbers below and follow the voice prompts:
0207 100 0435 *
0800 047 0435 **
STEP 3
Follow the voice prompt and enter your Orbtalk Account number FOLLOWED BY THE # KEY.
STEP 4
Then, enter you Orbtalk Password FOLLOWED BY THE # KEY
eg If your password contains either A, B or C, press 2 and D, E or F, press 3 and so on.
example password: adeghr press: 233447
STEP 5
Once you hear a dialtone, enter the number you wish to dial FOLLOWED BY THE # KEY.
* many mobile contracts have inclusive bundled minutes, so essentially the call to your Orbtalk access number may be FREE!
** please note that calls to the 0800 numbers are free dependent upon the service provider that you call from. Calls to the 0800 access number attracts an additional 2 pence per minute charge, this is charged to your Orbtalk account.
