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Home Our other services CRM Integration

CRM Integration

Seamlessly integrate telephony with an on-demand CRM system to achieve significant business advantage - by improving productivity, streamlining business processes and enabling total customer interaction.

Flexor CTI for CRM

Flexor CTI for CRM builds on the low cost, full-feature model of on-demand software to deliver true desktop-level CTI. Uniquely downloaded directly to the user's PC, Flexor CTI is simple to install and bypasses costly infrastructure changes or additional servers. Flexor CTI is fully integrated with the CRM application, minimising additional training requirements for your staff and putting full CTI functionality in easy reach:

Features

  • Click-to-dial for all your contacts
  • Control inbound calls with your CRM application
  • When incoming calls are from existing contacts, Flexor automatically opens their records (screen pop)
  • Easily put on hold, transfer, or forward calls
  • Call activity is captured within your customer records
  • With relevant workgroup settings you can view call activity for your group
  • Quickly create reports to analyse group call activity and performance, and improve targeting

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