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Home Our other services Call Monitoring

Call Monitoring

Easily monitor users calls and workrate.

Call Monitoring - Call Monitoring

Real time call monitoring allows authorized user's to monitor and listen to calls of one or more users in real time. This feature is protected by access level permissions allowing chosen users to only monitor certain extensions. This feature is particularly useful in a call centre environment.

Features 

  • Whisper Coaching
  • Call Barging
  • Remote Monitoring
  • Set Permissions
  • Listening Mode
  • Training

 

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