Orbtalk is a member of Cisas
CISAS is an Ofcom-approved redress scheme which individuals and small businesses (customers) can use to settle disputes with communications companies, such as mobile and home phone companies or internet service providers, which are scheme members.
As a member of CISAS this provides our customers with an informal and independent way of settling disputes.
Orbtalk is a member of Ombudsman Services: Communications
Ombudsman Services: Communications resolve complaints from consumers about companies which provide communications services to the public. This includes phone and broadband companies.
Ombudsman Services are approved by Ofcom, the UK communications industry regulator, as an alternative dispute resolution service. They are independent and consumers can use their services free of charge.